Privacy policy

Privacy Policy

Last updated: October 9, 2026

1. Who Operates This Store

Handheld Parts is operated by YOUTONG TECHNOLOGY CO., LIMITED. This policy describes how we collect, use and protect personal information when you browse our store, place an order, or contact our support team at support@handheldparts.site. Our storefront is hosted on the Shopify platform, which processes data as part of its e-commerce services.

2. Personal Information We Collect

  • Contact and delivery details: name, email address, phone number, billing and shipping addresses.
  • Order and transaction data: products viewed, purchased, returned or exchanged, order numbers and order history.
  • Payment information: selected payment method, payment status and transaction references. Full card numbers are collected and processed by Shopify and the payment provider at checkout — not stored on our systems.
  • Account data if you create a customer account.
  • Fitment information you volunteer, such as your device’s brand, model number and part references, plus photos or notes you send when asking whether a part matches.
  • Support communications: emails, messages, reviews and attached photos or videos.
  • Device and usage data: IP address, browser type, pages visited and interaction timing, gathered through cookies and similar technologies.
  • Your marketing, cookie and privacy preferences.

3. How We Obtain It

  • Directly from you, at checkout, during account sign-up, in support emails and in reviews.
  • Automatically, via cookies, pixels and similar technologies as you browse.
  • From Shopify and the service providers supporting payments, shipping, security and analytics.
  • From another person who orders on your behalf, such as a gift buyer.

4. How We Use It

  • Processing payments, fulfilling orders and arranging delivery.
  • Managing accounts, returns, exchanges and refunds.
  • Checking part compatibility and answering installation or support questions.
  • Improving the store: analysing usage, fixing problems and refining our catalogue.
  • Marketing with your consent where required — promotional emails include an unsubscribe link, and opting out never stops transactional messages such as order confirmations and delivery updates.
  • Fraud prevention and the security of transactions.
  • Complying with legal obligations, responding to valid legal requests and defending claims.

5. Cookie Use

Cookies and similar technologies support essential functions (checkout, security), remember your preferences, help us understand how the store is used and, where enabled, measure advertising. Where the law requires consent for non-essential cookies, we ask first. You can adjust choices via the cookie banner or your browser; blocking some cookies may reduce functionality.

6. Who We Share With

  • Shopify and providers supporting hosting, payments, shipping, fulfilment, customer support, cloud storage, security and analytics.
  • Marketing and advertising partners where such integrations are used, subject to your privacy choices; some advertising disclosures may count as a “sale” or “sharing” under applicable laws even without money changing hands.
  • Anyone you ask us to share information with.
  • Parties to a merger, acquisition or asset sale, subject to legal safeguards.
  • Authorities, where required by law or to protect rights and safety.

7. Shopify’s Position

Shopify hosts our store and processes personal information to provide the platform. When acting on our instructions it does so under our agreement with Shopify. For its independent purposes (for example Shopify consumer services), Shopify is separately responsible and its handling is described in the Shopify Consumer Privacy Policy and Shopify Privacy Portal. Store-related requests can come to us; Shopify-independent processing may need to be raised with Shopify directly.

8. Processing Grounds

  • Contract — taking orders, receiving payments and delivering goods.
  • Legal obligation — keeping records the law requires.
  • Legitimate interests — operating and securing the business, preventing fraud, handling enquiries.
  • Consent — marketing and non-essential tracking, withdrawable at any time without affecting prior processing.

9. International Transfers

We operate from China and work with providers that may process data in other countries. Where required, international transfers rely on safeguards such as adequacy decisions or Standard Contractual Clauses. Ask us for details of the safeguards relevant to your data.

10. Storage Periods

We keep personal information only as long as necessary for the purposes described here, considering active accounts and orders, open support requests, tax and accounting rules, fraud-prevention needs and limitation periods. Data is then deleted or anonymised as required.

11. Safeguards

We use reasonable technical and organisational measures to protect personal information, but no online transmission or storage is completely secure. Please do not send full card numbers, passwords or similar sensitive details by ordinary email.

12. Your Rights

  • Ask what personal information we process about you, and receive it in a portable format.
  • Correct information that is wrong.
  • Request deletion.
  • Object to or restrict certain processing.
  • Withdraw consent where we rely on it.
  • Opt out of sales, sharing or targeted advertising; where applicable we treat Global Privacy Control signals as such a request.
  • Appeal a privacy-request decision where local law allows.

Email support@handheldparts.site to exercise a right, describing what you need. We may verify identity first; an authorised agent may submit for you with proper proof. We respond within the legal timeframe and never disadvantage you for exercising your rights.

13. Age Limits

This store is intended for adults. We do not knowingly collect personal information from children in breach of applicable law, and we do not sell or share data of anyone under 16 as defined by applicable privacy laws. If you believe a child has sent us personal information, contact support@handheldparts.site.

14. Outside Links

Links to third-party websites or services follow their own privacy policies, which we do not control. Public reviews and other public submissions are visible to others — share only what you are comfortable making public.

15. Raising a Complaint

Raise privacy concerns with us first. Depending on where you live, you may also complain to a data protection authority; in the EEA, the European Data Protection Board lists the relevant supervisory authorities.

16. Policy Updates and Contact

Handheld Parts
Operated by: YOUTONG TECHNOLOGY CO., LIMITED
Email: support@handheldparts.site
Phone: +86 134-2894-7672
Mailing address:
YOUTONG TECHNOLOGY CO., LIMITED
Unit 1406B, 14/F, The Belgian Bank Building, Nos. 721-725 Nathan Road, Mong Kok, Kowloon,
Hong Kong SAR, China

For data protection purposes, YOUTONG TECHNOLOGY CO., LIMITED is the controller of the personal information processed through this store.